Privacy Statement & Information Clause
How VoicePro Plus Limited collects, uses and safeguards the information you provide to us in using VoicePro Plus Services.
Overview
This Privacy Statement and Information Clause explains our practices and processes regarding the collection, use and disclosure of certain information, including your personal information, by VoicePro Plus Limited ("VoicePro Plus") related to using VoicePro Plus Services.
At VoicePro Plus we are committed to the privacy and securing of the data we hold about you. Throughout the data collection process, all necessary steps are taken to ensure that data is used only for the purposes we clearly state. The data that we collect will depend on the service we provide to you.
You should read this policy along with the terms and conditions of the other services we provide to you. This policy applies to VoicePro Plus Limited, a single UK-incorporated company.
Purposes for Collection & Lawful
Basis
All data collected by VoicePro Plus for and through the use of the Service adhere to the General Data Protection Regulation 2016/679, the Data Protection Act 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2003 (as amended) and all other applicable laws and regulations relating to processing of personal data and privacy.
Data is collected and may be used for three purposes. VoicePro Plus collects and processes, or has third party service providers who collect and process on VoicePro Plus's behalf, personal data relating to you, as permitted in order to (1) provide the VoicePro Plus Service, in particular to convey the communications you make by means of the VoicePro Plus Software and/or the VoicePro Plus Service and VoicePro Plus network, (2) invoice you for your use of the VoicePro Plus Service and (3) carry out VoicePro Plus marketing activities.
We process your personal data in accordance with Article 6 of the GDPR: Article 6(b) - the processing is necessary for a contract you have with VoicePro Plus; Article 6(f) - the processing is necessary for our legitimate interests; and in relation to your use of our website and associated cookies, Article 6(a) - you have given us your consent to process your personal data.
What Information Do We Hold About
You?
When you sign up to the Service we will ask you (where appropriate) for your name, address, payment method and details, mobile phone number and email address. We also hold data about which of our services you have used, and when. This will include call times, routing and durations which are known as "traffic data".
Network and usage data (VoicePro Mobile): when you use a VoicePro Plus SIM or eSIM, our network partner generates the call and data records ("traffic data") needed to route and bill your usage. These identify the country and network you are on and may include the serving cell - the mobile tower handling a given call or data session - and the radio type. This is coarse network information (which tower carried a session, not a precise or continuous location), used only for routing, billing, fraud prevention and regulatory record-keeping, never to track your movements. It is held for the traffic-data periods set out in "How Long Will We Hold Your Data?" below.
We also hold data about how you found out about our services, and how you interact with us through our marketing activities, campaigns we run, calls we make and emails we send. We use this data to improve our marketing activities.
For UK regulatory and KYC purposes, in order to provide the VoicePro Plus Services we may require copies of personal documentation (passport, ID document, etc.) from you which will be held by us and made available to Ofcom or other UK regulators if they so request.
What Do We Use It
For?
We need this information so that we can confirm your identity and process your order when you first sign up for our Service.
Session Analytics & IP
Collection
When you visit our website, we automatically collect certain technical information for the purposes of understanding how visitors interact with our services and improving our website experience. This data is processed under Article 6(f) of the GDPR (legitimate interest) for B2B analytics purposes.
Who Else Will See My
Information?
We use third party providers to store customer support records, to provide physical security for storage of data, to provide access to data stored for billing purposes and to provide access to data for the purposes of customer support and billing. Third party network operators may also need access to your data for regulatory compliance purposes. We will ensure that such agencies conform to the same or similar guidelines as we do.
Sometimes we may have to provide your personal data to third parties to comply with legal obligations. These include, but are not limited to, national regulators, for reasons such as resolving a billing dispute, for use in legal proceedings or even national security. In these cases, we will comply with whatever laws are in force at the time and provide such information as is required.
Information Storage &
Transfers
VoicePro Plus operates from a single UK base. Customer data and traffic are processed at our network points of presence: data centres in Frankfurt (Germany) and Los Angeles (USA), with cross-connects to carrier-neutral colocation facilities in London (UK) and Paris (France). Beyond this network footprint, certain data is processed by named third-party processors listed below.
Where personal data leaves the UK, transfers are protected by the UK International Data Transfer Agreement (UK IDTA) or, where applicable, the EU Standard Contractual Clauses (SCCs) with the UK Addendum, in line with UK GDPR Article 46.
How Long Will We Hold Your
Data?
There are strict obligations which define for how long we may hold personal data about you. These obligations are included in data protection and data retention legislation.
Your Rights as a Data
Subject
You may ask for a copy of the personal data we hold on you, have it changed or have all personal data removed by emailing your request to help@voicepro.plus. Please outline your request and we will respond initially within 5 days to confirm we can process your request, and then complete the request within 30 days.
Your Right to Lodge a
Complaint
If you want to contact us about any of your rights or complain about how we use your information, please contact us at help@voicepro.plus - we'll do our best to help but if you're still unhappy, you can contact the Information Commissioner's Office (ICO). Their website www.ico.org.uk has details on how to contact them.
How Does VoicePro Plus Protect Your Personal
Information?
VoicePro Plus takes appropriate organisational and technical measures to protect the personal data and traffic data provided to it or collected by it, and does not retain it any longer than permitted in order to perform its services or as required under relevant legislation. Your personal data and traffic data can only be accessed by authorised employees of VoicePro Plus who need to access these data in order to be able to fulfil their given duties.
VoicePro Plus takes appropriate technical measures to protect the confidentiality of the communications content via its VoicePro Plus services, and observes applicable obligations and exceptions under the relevant legislation.
Will This Policy
Change?
This privacy policy may change from time to time for either legal or business reasons. In particular, you should check this policy regularly for compliance purposes. If any changes are made a revised privacy policy will be published at www.voicepro.plus.
Contacting
Us
If you have any questions regarding the Services you can contact us at help@voicepro.plus. If you have questions about our Privacy Statement and Information Clause or have any questions regarding your personal data processed by VoicePro Plus you can contact VoicePro Plus's Data Protection Officer by email at dpo@voicepro.plus.
At VoicePro Plus we are committed to the privacy and securing of the data we hold about you, therefore please note that to protect your personal information we may need to authenticate your identity before providing any assistance.
Have questions?
Our team is ready to help. Get in touch and we'll respond within one business day.